9. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services. The buffet was always full of excellent choices and never had to wait too long to get your food. Royalton Riviera Cancun Resort & Spa: Butler Service is a Must - See 14,462 traveler reviews, 13,633 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Royalton Riviera Cancun Resort & Spa Features. Looking forward to the improvement in the specialty coffee.More, Dear Domenic SWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. © 2021 Royalton Resorts | All Rights Reserved. Beach... yes there is seaweed..alot. Check-in/Check-out  Check-in at 3:00pm EST and check-out is 12:00pm EST, however upon request and subject to availability, you may arrange to check in or out at a different time. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If you need items cleaned and returned to you please use the bag and form located in your closet and place it on your bed. Thank you Marianna and Pepe. Gourmet Marche is a buffet with a lot of variety, and the Japanese Zen restaurant has a teppanyaki show. Hideaway At Royalton Riviera Cancun: Terrible Butler Service at Diamond Club - See 6,443 traveller reviews, 6,652 candid photos, and great deals for Puerto Morelos, Mexico, at Tripadvisor. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It was a corner room, with a private pool, over looking the Hideaway pool. Butler service* Coffee Shop; Gift Shop* Nexus Tours* Diamond Club™ Lounges** Hideaway Lounges *Additional costs may apply **Included in Diamond Club™ Services Please Note: Pool hours are from 7am to 7pm. Having the butler service is something special- something new for us. The kids liked the burgers and fries at nibbles.4. I will definitely be back. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. Buffet was fantastic! I loved the shower! Be sure that we will post your comments on our internal info system to all our staff. Currency/ATM. It is about a 20-minute drive south of the Cancun airport, and 45 minutes from downtown Cancun or the Hotel Zone. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Thankfully the coffee/ice cream shop on the main floor was ok. We felt the same way about the sea side grill. We escorted to our very luxurious and clean room by our butler Mariana. Fitness CentreThe Royalton Riviera Cancun health complex includes a state of the art gym and tennis courts to keep you in shape. Stayed at this resort from March 9 - March 23, 2015. Wedding coordinator Rebecca took care of every detail and the wedding turned out beautifully in the Sky Wedding chapel.The food was incredible. Also there are many bars by the pool and the beach so your cup will never be empty, the premium selection of alcohol is a nice change from most resorts as well. Thankfully the coffee/ice cream shop on the main floor was ok. Having the butler service is something special- something new for us. The food was amazing. Our highly trained butlers will take care of the details that will free you to enjoy your ultimate vacation. Luxury Regards Francisco JorgeGeneral Manager, This is the version of our website addressed to speakers of English in the United States. The celebrated Royalton Luxury Resorts chain is pleased to offer guests an opportunity to enhance their All-In Luxury™ vacation experience when selecting a Diamond Club® package. Try to stay away from building 8 (mangrove side) as there is a generator building in the back and it is very loud. The food was amazing. There were plenty of chairs on the beach, but not umbrellas. Ask the front desk or your Diamond Club™ butler at least 2-days before your departure. PetsPets are not permitted at Royalton Riviera Cancun. I know others have said they saw more being delivered, but not to the Royalton section. Michael a server in the diamond club beach area was awesome and always came by to make sure we were taken care of. The resort itself is beautiful and there are a few pools and a long stretch of beach to choose from. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,669 traveller reviews, 14,281 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We had three 4th floor and one 1st floor ocean side facing rooms in the Diamond Club area (Note: we did not pay for the Diamond Club upgrade package so could not utilize Diamond Club additional benefits which included the pools and bars in our area of the hotel). $1.50-2.00 CAD) per room, per night. The infinity pools that look out over the beach are stunning. My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. The infinity pools that look out over the beach are stunning. If you are DC I highly recommend you request her at check in, you won't be disappointed. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. Royalton Riviera Cancun Resort & Spa: Amazing Holiday - Butler Service excellent - See 14,426 traveller reviews, 13,590 candid photos, and great deals for Royalton Riviera Cancun … The infinity pools that look out over the beach are stunning. The buffet was always full of excellent choices and never had to wait too long to get your food. Our three butlers Raul, Luis and Juan were exceptional, They catered to our every need and even provided us with extra service to make our stay so special.we will be traveling back to see them next year and make more memories. Communication in other countries is always challenging, I always... We just returned from the Royalton and I must say it was one of the best all inclusive experiences we have had. 12. Scuba diving and snorkelling are popular, so pack an underwater camera. We spent every day at the beach... because that was the only place we could find a chair after breakfast. Best resort ever! We had dinner at Grazie this was an Italian food was very good, the next night we had Hunter this was a steak house this was very good as well, the next night we went to Zenthis was a mixture of Japanese and sushi the food got better and better each night, the final night we went to Opa this was a Mediterranean restaurant or you can say Greek. Ask domenics149 about Royalton Riviera Cancun Resort & Spa, Ask romaga0 about Royalton Riviera Cancun Resort & Spa. Royalton Riviera Cancun Resort & Spa: Poor butler service - See 14,480 traveler reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Whatever the reason it went well. Our exclusive All-In Luxury® concept is devoted to providing guests with a unique vacation experience, masterfully blending the Yucatan Peninsula’s unique culture with a luxury product that features top quality service, and great attention to detail. I am sure many people feel the same.The best part of this resort is that it is only 15 minutes from the airport. Ask Alessandrotucciarone about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Family Resorts, Puerto Morelos All Inclusive Honeymoon Resorts, Puerto Morelos Cheap All Inclusive Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 7 websites, Margaritaville Island Reserve Riviera Cancun. A five Star Resort and will return next year without hesitation. Yes we did tip... pretty much everyone and in US dollars. We only tried the Grazie (Italian), Beach Club Grill, both very good and The Hunter (Steak House) which we found not very good, food was cold and steak was very fatty and not enjoyable. It has beautiful pools and great restaurants. Lots of kids of all ages, no misquotes. 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